Friends stay safe
Fakes often ask friends for codes, money, or photos. Removing them stops that.
When a Snapchat account pretends to be you, or someone takes over yours, we use Snapchat's official report and recovery steps.
Fakes often copy photos from
In the app and through Snapchat's support form.
Snapchat's official recovery steps for hacked accounts.
Two-step login and safer settings, set up with you.
Tell us the username and what is happening, or how you lost access. We will reply within one business day.
Snapchat is where close friends talk, so a fake account there feels personal. It might add your friends, ask for codes, or send messages you never wrote. We report fakes the right way, help you recover a hacked account, and keep you updated.
We only report Snapchat accounts that pretend to be someone, scam, bully, or break the law. We never try to get into anyone else's account, and we only help recover accounts that belong to you.
Snaps feel private and disappear, which makes fakes harder to spot. Acting quickly protects the people close to you.
Fakes often ask friends for codes, money, or photos. Removing them stops that.
Your Memories and friends list belong to you, not to whoever took them.
Messages you never wrote can hurt friendships. Taking the fake down ends that.
Two-step login makes it much harder for anyone to take over again.
These are the Snapchat problems people bring to us most, and the official route we use for each one.
Accounts with your name or photos that add your friends.
How we do itSnapchat's in-app report and support form
Someone changed your password, email, or phone number.
How we do itSnapchat's hacked account support steps
Accounts that send abuse, threats, or cruel Stories about you.
How we do itSafety reports to Snapchat, with saved proof
Private or intimate images shared without your consent.
How we do itSafety reports, plus free image-blocking tools
Public profiles that copy your brand name and logo.
How we do itImpersonation and trademark reports
Your Spotlight videos or Stories posted by someone else.
How we do itSnapchat's copyright report form
Four clear steps. At each one, you know what we are doing and what you will get.
You tell us the username and what it is doing, or how you lost access.
You getA free Snapchat check
Snaps disappear, so we help you screenshot and save what matters first.
You getA tidy evidence file
Fake accounts get reported. Hacked accounts go through Snapchat's recovery steps.
You getA list of every report sent
Two-step login, a fresh password, and a Story to warn your friends.
You getA safer account and updates
A college student found a fake account with their photos, adding their friends and asking them for "verification codes".
Friends took screenshots of the requests before the snaps disappeared.
An impersonation report through Snapchat's support form, with the real username. Snapchat removed the fake.
Two-step login went on, and the student posted a short Story to warn friends.
This is an example to show how we work. It is not a real client.
| Item | Before | After |
|---|---|---|
| Fake account | Adding friends | Removed by Snapchat |
| Code requests | Sent to friends | Stopped, friends warned |
| A friend's jokey Story | Teased the student | Kept, no rule broken |
| Real account | No two-step login | Two-step login on |
A fake account in your friends list is unsettling. Here is what working with us feels like.
One contact who explains things simply and answers your questions.
If something cannot be removed, we tell you, and help in other ways.
You always know what we reported and what Snapchat said.
Snapchat moves fast and snaps vanish. Here is why people ask us to help.
We deal with fake and hacked accounts on Snapchat and other apps every week.
Snaps disappear, so we help you save proof straight away.
A fake account, a hacked account, and shared photos each need different steps.
Your case stays between you and the small team working on it.
Fake accounts and shared photos are upsetting. We explain everything simply, without judgement.
Fakes often come back with a new username. We help you spot and report them.
Snapchat removes accounts and content that break its rules, such as fakes, bullying, or private images shared without consent. Screenshots someone already took cannot be pulled back, so we also help you report copies on other sites. We tell you honestly what can come down.
You can delete it from Snapchat's account settings or its accounts website. Snapchat first turns the account off for 30 days, so you can change your mind, and then deletes it. We can walk you through it, and help you save your Memories first.
Deleting your own account takes 30 days. Getting a fake account removed depends on Snapchat and on the proof. Nobody can promise a date, because Snapchat decides. After your free check, we give you an honest idea.
It depends on how many accounts are involved and how complex the case is. Your first check is free. Before any paid work starts, you get a clear written quote, with no hidden costs.
For your own account, often yes. Snapchat lets you log in or reset your password by email or username, and its support team helps when a hacker changed your details. For a fake account, you never need its login, because we report it instead.
Please do not pay or send anything more. Keep the messages, block and report the account in Snapchat, and contact the police. If you are under 18, the free Take It Down service can help stop the images spreading. We can help with reports and removal requests.
Reputation problems rarely come alone. These services work well together, and all of them use the same honest methods.
Our full service to watch, fix, and protect how people see you.
02Get harmful content taken down when it breaks the rules or the law.
03Get back into an account that was wrongly blocked or banned.
04Push bad search results down to page 2, where few people look.
05Fix what people see when they search for you.
06Protect your name online before problems start.
07Know quickly when someone posts or reviews you online.
08Reputation services agencies can offer under their own name.
09Fast help when bad news or a complaint starts to spread.
10Get your good news featured on trusted news sites.
11Fix the info box Google shows next to your name.
12Improve what AI chat tools like ChatGPT say about you.
Tell us what is happening on Snapchat and get a free, honest check of what we can do. No cost and no obligation.