A fair page to read
Fake reviews gone and real ones answered give people an honest picture of you.
When a Better Business Bureau review breaks BBB's standards, we ask BBB to review it with proof, and help you answer complaints.
Where customers look you up
★★★★★
"They took my deposit and ran."
★★★★★
"They took my deposit and ran."
RemovedWe read each review and complaint on your BBB page.
Through your local BBB, using its own review process.
Clear, calm replies to complaints, sent on time.
Send us a link to your Better Business Bureau page and tell us which reviews or complaints worry you. We will reply within one business day.
Many people check the Better Business Bureau before they hire a contractor or sign a contract. A BBB page has two parts: customer reviews and complaints. We dispute reviews that break BBB's standards and help you answer complaints well.
We only dispute reviews that break BBB's standards or the law. We never post fake reviews, and we answer every real complaint honestly instead of trying to hide it.
People often visit the Better Business Bureau when they are close to choosing. Here is what a well-kept BBB page does for you.
Fake reviews gone and real ones answered give people an honest picture of you.
BBB looks at how you answer complaints. Good, on-time replies show you care.
Calm, clear replies tell new customers you will treat them fairly too.
A page kept tidy month after month builds a steady, trusted name.
Reviews and complaints work differently on the Better Business Bureau. Here is how we help with each.
We read every review and complaint on your page and spot the ones that break BBB's standards.
How we do itA full read of reviews and complaints
Reviews from people who never bought from you, or from a rival pretending to be a customer.
How we do itA dispute to your local BBB, with records
Reviews with hate, threats, private details, or false claims that may be defamation.
How we do itBBB's review process, and legal routes when needed
A complaint is not removed for being negative. A clear, fair reply on time is what counts.
How we do itReply drafts you approve and send
Old addresses, wrong owner names, or missing licences on your BBB page.
How we do itUpdate requests to your local BBB
New reviews and complaints are spotted early, so nothing misses its reply deadline.
How we do itRegular checks and alerts
Six clear steps. At each one, you know what we are doing and what you will get.
You share your BBB link. We read every review and complaint that worries you.
You getA free BBB check
We sort each item: a review that breaks the rules, or a complaint that needs a good answer.
You getA clear list of what to do
Customer records, invoices, and messages that show who was really a customer.
You getA tidy evidence file
Rule-breaking reviews go to your local BBB. Complaints get a clear, honest answer.
You getA list of every dispute and reply
We check what BBB decides and answer any questions it sends back.
You getUpdates as things move
We help you invite happy customers to review you and fix what complaints point out.
You getA simple BBB plan
A family roofing firm found a 1-star BBB review from a name they had never worked for, plus two open complaints with no reply.
No invoice, quote, or call matched the reviewer. It did not look like a real customer.
We asked their local BBB to look at it, with the records. BBB removed the review.
Both complaints were real. We helped the owner reply calmly and offer a fix, before the deadline.
This is an example to show how we work. It is not a real client.
| Item | Before | After |
|---|---|---|
| Fake 1-star review | On the BBB page | Removed by BBB |
| Open complaints | No reply | Answered on time |
| Complaint fixes | None offered | Fix offered to both |
| New complaints | Found too late | Alerts when they arrive |
A bad BBB page can feel unfair. Here is what working with us feels like.
One contact who knows your business and answers your questions.
If a complaint is fair, we tell you, and help you put it right.
We track every reply date, so no complaint is left open by accident.
You can contact the BBB yourself. Here is why many businesses still ask us to help.
We know how reviews, complaints, and disputes each work on the BBB.
A builder and a bank get different complaints. Your plan fits yours.
Only BBB's own process and real legal routes. No fake reviews and no tricks.
Your customer records stay between you and our small team.
You get a written quote before any paid work. No hidden costs.
We keep watching your BBB page, so new problems are caught early.
No. BBB only removes reviews that break its standards, for example a review from someone who was never a customer, or one with abuse or private details. A fair review from a real customer stays. BBB makes the final decision.
Yes. You can post a public reply to reviews, and you can answer complaints through BBB's complaint process. You do not need to be BBB accredited to reply. A calm, clear reply is one of the best things you can do.
No. Complaints and reviews are separate. If a review breaks BBB's standards, the right step is to ask your local BBB to look at that review, with your proof. We prepare and send this for you.
It depends on your local BBB and the case. BBB may need to contact the reviewer before it decides. We never promise a timeline, but we keep you updated at each step.
The number of reviews and complaints, how much proof is needed, and whether you want ongoing help. Your first BBB check is free, and you get a clear written quote before any paid work.
Answer every complaint on time, fix problems quickly, and keep good records of each customer. Inviting happy customers to share their experience also gives a fairer picture. We help you set all of this up.
BBB says its customer reviews are not part of its letter rating. Complaints and how you answer them do count, along with other things like time in business. That is why answering complaints well matters so much.
Reputation problems rarely come alone. These services work well together, and all of them use the same honest methods.
Our full service to watch, fix, and protect how people see you.
02Report fake profiles and harmful accounts so they get taken down.
03Get back into an account that was wrongly blocked or banned.
04Push bad search results down to page 2, where few people look.
05Fix what people see when they search for you.
06Protect your name online before problems start.
07Know quickly when someone posts or reviews you online.
08Reputation services agencies can offer under their own name.
09Fast help when bad news or a complaint starts to spread.
10Get your good news featured on trusted news sites.
11Fix the info box Google shows next to your name.
12Improve what AI chat tools like ChatGPT say about you.
Send us your BBB page and get a free, honest check of which reviews can be disputed. No cost and no obligation.