Protects your good name
A fake review tells travellers a false story. Taking it down keeps your listing honest.
When a Tripadvisor review is fake, biased, or used as a threat, we report it through your Management Center with clear proof.
Where travellers read your reviews
★★★★★
"Dirty rooms and rude staff. Avoid!"
★★★★★
"Dirty rooms and rude staff. Avoid!"
RemovedWe match it to the Tripadvisor guideline it breaks.
Through your Tripadvisor Management Center, with the right reason.
Kind management responses that future guests will read.
Send us a link to your Tripadvisor listing and tell us which reviews worry you. We will reply within one business day.
Travellers read Tripadvisor before they book a room, a table, or a tour. A fake or unfair review can lower your ranking in your town. We find reviews that break Tripadvisor's guidelines, report them through the Management Center, and help you reply to the rest.
We only report reviews that break Tripadvisor's guidelines or the law. We never post fake reviews, never pay for reviews, and never offer guests gifts or discounts for reviews, because Tripadvisor can penalise listings that do.
On Tripadvisor, reviews shape your ranking in your town. That ranking decides who books.
A fake review tells travellers a false story. Taking it down keeps your listing honest.
Your place in the town ranking should come from real guests, not from a rival or a threat.
Travellers compare places side by side. Fake 1-star reviews send them to the next one.
Real reviews with kind replies show you care about every guest.
Every listing is different. These are the Tripadvisor problems owners bring to us most, and the official route we use for each one.
Reviews from people who never visited, or reviews meant for a different hotel, restaurant, or tour.
How we do itReports from your Management Center, with proof
A guest who says they will post a bad review unless you give a refund, an upgrade, or a free meal.
How we do itThreats reported to Tripadvisor, ideally before the review
Reviews from rivals, former staff, or anyone with a personal reason to hurt your business.
How we do itReported as biased, with the link shown
Reviews with hate, threats, private details, or false claims of crime that may be defamation.
How we do itGuideline reports, and legal routes if needed
Honest reviews can't be removed. A kind management response often wins the next guest.
How we do itResponse drafts you can approve and post
Inviting every recent guest, happy or not, brings in fresh, honest reviews.
How we do itTripadvisor's own free review invite tools
Six clear steps. At each one, you know what we are doing and what you will get.
You share your listing. We read every review that worries you.
You getA free review check
We match each review to the Tripadvisor guideline it may break, and tell you honestly which ones qualify.
You getA clear list of reportable reviews
Booking records, guest messages, and dates that show a review is fake, biased, or a threat.
You getA tidy evidence file
We report each review from your Management Center, with the right reason and proof.
You getA list of every report sent
Tripadvisor may say no at first. If there is new proof, we ask it to look again.
You getUpdates as things move
For honest reviews, we help you respond kindly and invite all recent guests to review.
You getResponse templates and a review plan
At checkout, a guest told a small hotel they would post a 1-star review unless they got a free night. The hotel said no.
We sent the guest's messages to Tripadvisor as a blackmail threat, before any review went live.
When the 1-star review appeared, it was reported with the same proof. Tripadvisor removed it.
An honest comment about a slow lift stayed up. We helped the owner reply kindly.
This is an example to show how we work. It is not a real client.
| Item | Before | After |
|---|---|---|
| Blackmail review | 1 star, online | Removed by Tripadvisor |
| Slow lift comment | No reply | Kept, with a kind reply |
| Town ranking | Slipping | Based on real guests |
| Guest invites | None sent | Sent to every guest |
Fake reviews and threats are stressful. Here is what working with us feels like.
One contact who knows your listing and answers your questions.
If a review is real and fair, we tell you, and help you respond instead.
You always know which reviews were reported and what Tripadvisor said.
You can report a Tripadvisor review yourself, for free. Here is why many owners still ask us to help.
We only use Tripadvisor's own tools and real legal routes. No fake reviews and no tricks.
Your bookings, guests, and case stay between you and our small team.
A city hotel and a mountain tour need different help. Your plan fits you.
We know its review guidelines, and how to report threats the right way.
You get a written quote before any paid work. No hidden costs.
We keep watching your listing, so a new fake review is spotted early.
Reviews that break Tripadvisor's guidelines. For example: fake reviews from people who never visited, reviews from rivals or former staff, reviews used to blackmail you, reviews posted on the wrong listing, and reviews with hate, threats, or private details. Tripadvisor decides each one.
Log in to your free Tripadvisor Management Center, find the review, and report a problem with it. Pick the reason that fits and explain clearly, with proof if you have it. Tripadvisor's team then checks it.
Don't give in, and keep their messages. Tripadvisor lets owners report blackmail threats, ideally before the review is posted. If the review appears later, the earlier report and proof help Tripadvisor see what happened.
No. Tripadvisor keeps honest reviews from real guests, even unhappy ones. The best answer is a calm, kind management response. Future guests often read your reply as closely as the review.
It depends on how many reviews and listings are involved, and how complex your case is. Your first review check is free. Before any paid work starts, you get a clear quote in writing, with no hidden costs.
No, and nobody honestly can. Tripadvisor decides. What we promise is an honest check, a strong report with proof, and clear updates. If a review can't be removed, we help you respond to it well.
Yes. We also help with Google, Airbnb, Booking.com, Yelp, and OpenTable reviews, each through its own official tools.
Reputation problems rarely come alone. These services work well together, and all of them use the same honest methods.
Our full service to watch, fix, and protect how people see you.
02Report fake profiles and harmful accounts so they get taken down.
03Get back into an account that was wrongly blocked or banned.
04Push bad search results down to page 2, where few people look.
05Fix what people see when they search for you.
06Protect your name online before problems start.
07Know quickly when someone posts or reviews you online.
08Reputation services agencies can offer under their own name.
09Fast help when bad news or a complaint starts to spread.
10Get your good news featured on trusted news sites.
11Fix the info box Google shows next to your name.
12Improve what AI chat tools like ChatGPT say about you.
Send us your Tripadvisor listing and get a free, honest check of which reviews can be reported. No cost and no obligation.