A fair picture of your food
Diners judge your kitchen and your team from a few lines. Those lines should be fair.
When a diner review on OpenTable breaks its rules, we report it with proof through OpenTable's own restaurant support.
Where diners read your reviews
★★★★★
"Our waiter Tom is a lazy idiot. Avoid!"
★★★★★
"Our waiter Tom is a lazy idiot. Avoid!"
RemovedWe check every review that worries you against OpenTable's rules.
Booking details and the rule it breaks, sent the official way.
Warm, public replies that show diners you listen.
Send us a link to your OpenTable restaurant page and tell us which reviews worry you. We will reply within one business day.
Diners often book straight from your OpenTable page, so a nasty review can cost you tables tonight. OpenTable reviews come from diners who booked, so most are real. We find the few that break the rules, report them properly, and help you reply to the rest.
We only report reviews that break OpenTable's review rules or the law. A fair review from a real diner stays up, even a harsh one, and we help you answer it with care.
On OpenTable, the review and the Book button sit on the same page. What diners read decides where they eat tonight.
Diners judge your kitchen and your team from a few lines. Those lines should be fair.
Guests compare restaurants side by side. Good, honest reviews help them pick your table.
Reviews that insult staff by name hurt real people. OpenTable's rules do not allow abuse.
A calm, well-kept review page brings back regulars and welcomes new guests.
Because OpenTable reviews are tied to real bookings, the problems look a little different from other sites. Here is what we see most.
We read your diner reviews and ratings, spot rule breaks, and note the complaints that keep coming up.
How we do itA full read of your reviews and scores
Reviews with insults, hate, threats, or attacks on a named member of your team.
How we do itReports to OpenTable, quoting the rule
A review for a booking that never happened, a no-show, or a different restaurant.
How we do itBooking records sent as proof
Reviews that share someone's private details, or make false claims that may be defamation.
How we do itPolicy reports, and legal routes when needed
A real diner's honest opinion stays. We help you reply publicly and invite them back.
How we do itReply drafts you approve and post
New reviews are checked as they arrive, so you can respond while the visit is still fresh.
How we do itRegular checks and alerts
Six clear steps. At each one, you know what we are doing and what you will get.
You share your OpenTable page. We read every review that worries you.
You getA free review check
We match each review to the rule it may break, and tell you honestly which ones qualify.
You getA clear list of reportable reviews
Booking dates, table records, and notes from your team that show what really happened.
You getA tidy evidence file
Each review goes to OpenTable's restaurant support with the reason and the proof.
You getA list of every report sent
We check what OpenTable decides and send more detail if it helps.
You getUpdates as things move
For fair reviews, we help you reply kindly and fix what guests keep mentioning.
You getReply drafts and a review plan
A small bistro got a review that called one waiter by name and insulted him. A second review talked about a dish they do not even serve.
The first broke the rule against personal attacks. The second looked like it was meant for a different restaurant.
We sent OpenTable the rule, the booking details, and the menu. Both reviews were removed.
A third review said the music was too loud. It stayed. The owner replied kindly and turned the music down.
This is an example to show how we work. It is not a real client.
| Item | Before | After |
|---|---|---|
| Review insulting a waiter | Live on the page | Removed by OpenTable |
| Wrong restaurant review | Live on the page | Removed by OpenTable |
| Fair noise complaint | No reply | Kept, with a kind reply |
| New reviews | Read weeks later | Checked each week |
Running a restaurant is busy enough. Here is what working with us feels like.
One contact who knows your restaurant and answers your questions.
If a diner's review is fair, we say so, and help you reply instead.
We only ask for what we need, like booking dates, so you can stay in the kitchen.
You can contact OpenTable yourself. Here is why busy owners often ask us to do it for them.
We understand bookings, no-shows, and busy nights, so our reports make sense to OpenTable.
A fine dining room and a brunch café get different reviews. Your plan fits yours.
Only OpenTable's own routes and real legal options. No fake reviews and no tricks.
You get a written quote before any paid work. No hidden costs.
Every reply we write is warm and polite, so diners feel heard.
Your bookings and guest details stay between you and our small team.
No. OpenTable only removes reviews that break its review rules, for example abuse, personal attacks, private details, or a review about the wrong visit. A fair review from a real diner usually stays, even if it is harsh. OpenTable makes the final decision.
They can. Your star rating and recent reviews show on your page and in OpenTable search, and diners compare them before they book. That is why fake or abusive reviews are worth reporting, and fair ones are worth answering.
OpenTable invites reviews from diners who booked through it and whose visit was recorded. So most reviews come from real guests. Mistakes still happen, like a booking marked as seated when the guest never came, and those can be reported with your records.
It depends on OpenTable and how clear the case is. Some reports are handled quickly, others need a follow-up. We never promise a timeline, but we keep you updated at each step.
The number of reviews, how much proof is needed, and whether you want ongoing review care. Your first review check is free, and you get a clear written quote before any paid work.
It can help, because diners trust a fair page. But real, recent, happy reviews and kind replies matter just as much. We work on both, honestly.
Yes. Restaurants can post a public reply to diner reviews on OpenTable. A short, kind reply that thanks the guest and fixes the problem often matters more to new diners than the review itself.
Reputation problems rarely come alone. These services work well together, and all of them use the same honest methods.
Our full service to watch, fix, and protect how people see you.
02Report fake profiles and harmful accounts so they get taken down.
03Get back into an account that was wrongly blocked or banned.
04Push bad search results down to page 2, where few people look.
05Fix what people see when they search for you.
06Protect your name online before problems start.
07Know quickly when someone posts or reviews you online.
08Reputation services agencies can offer under their own name.
09Fast help when bad news or a complaint starts to spread.
10Get your good news featured on trusted news sites.
11Fix the info box Google shows next to your name.
12Improve what AI chat tools like ChatGPT say about you.
Send us your OpenTable page and get a free, honest check of which reviews can be reported. No cost and no obligation.